Customer Experience Radio

15

Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.

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Recent Episodes
  • Customer Experience Radio Welcomes: Matthew S. Harrison with Jackson Healthcare and Amy Otto with VirtualMed Staff
    Apr 30, 2021 – 0:00
  • Customer Experience Tip: Surprise and Delight
    Apr 1, 2021 – 0:00
  • Customer Experience Radio Welcomes: Author and Customer Retention Expert Joey Coleman
    Mar 26, 2021 – 0:00
  • Customer Experience Tip: Anticipate Wishes
    Mar 18, 2021 – 0:00
  • Customer Experience Tip: Offer Stability, Control and Certainty
    Mar 4, 2021 – 0:00
  • Customer Experience Tip: Manage Expectations, Not People
    Feb 18, 2021 – 0:00
  • Customer Experience Radio Welcomes Theo Gilbert-Jamison with Performance Solutions by Design
    Feb 11, 2021 – 0:00
  • Customer Experience Tip: It’s Not a Transaction, But an Intersection!
    Feb 4, 2021 – 0:00
  • Customer Experience Tip: Win Win
    Jan 28, 2021 – 0:00
  • Tactical Tip: Can You Explain What a Reverse Offer Is?
    Jan 14, 2021 – 0:00
  • Tactical Tip: What’s This I am Hearing About Selling My House Virtually?
    Dec 31, 2020 – 0:00
  • Customer Experience: Lessons Learned from Tony Hsieh
    Dec 18, 2020 – 0:00
  • Tactical Tip: How Will I Know What Comes Next Throughout the Process?
    Dec 17, 2020 – 0:00
  • Tactical Tip: What is the Showing Process?
    Dec 3, 2020 – 0:00
  • Tactical Tip: What are the Visuals You Will Use to Promote My Property?
    Nov 19, 2020 – 0:00
  • Tactical Tip: What Information Do I Need to Get My Listing Started?
    Nov 5, 2020 – 0:00
  • Customer Experience Radio Welcomes Hotelier and Director of Operational Excellence Leticia Tavares
    Nov 3, 2020 – 0:00
  • Customer Experience Radio Welcomes Brady Sandahl with KW Luxury Homes and Debbie Sharp with The Sharp Group
    Oct 22, 2020 – 0:00
  • Tactical Tip: How Much Time Do I Need to Prep My Home for Market?
    Oct 22, 2020 – 0:00
  • Customer Experience Radio Welcomes David Wachs with Handwrytten
    Oct 14, 2020 – 0:00
  • Tactical Tip: How Do You Maximize My Listing’s Online Exposure?
    Oct 8, 2020 – 0:00
  • Tactical Tip: In Absence of Traditional Open Houses, How do You Attract Buyers?
    Sep 24, 2020 – 0:00
  • Tactical Tip: How Do I Sell My House Safely During COVID?
    Sep 10, 2020 – 0:00
  • Customer Experience Radio Welcomes Leadership Coach and Author Jason Young
    Aug 20, 2020 – 0:00
  • Customer Experience Radio Welcomes: Jay Papasan with Papasan Properties Group
    Jul 30, 2020 – 0:00
  • Customer Experience Radio Welcomes: Lauren Herring with IMPACT Group
    Jun 25, 2020 – 0:00
  • Customer Experience Radio Welcomes: Shane Green with SGEi
    Jun 21, 2020 – 0:00
  • Customer Experience Radio Welcomes: John Hightower with Arch + Tower
    Jun 12, 2020 – 0:00
  • Customer Experience Radio Welcomes: Nina Arnaiz with Premia Relocation Mortgage
    Jun 11, 2020 – 0:00
  • Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services
    Jun 10, 2020 – 0:00
  • Customer Experience Radio Welcomes: Paige Holden with XONEX Relocation
    May 7, 2020 – 0:00
  • Customer Experience Radio Welcomes: Wes Moss with Capital Investment Advisors
    May 6, 2020 – 0:00
  • Customer Experience Radio Welcomes: Jaida and Amie Burke with Kids Care Organization
    Apr 30, 2020 – 0:00
  • Customer Experience Radio Welcomes: Katie Cyphers with Academics Plus and Ashley Stamoulis with Suthingirl
    Apr 16, 2020 – 0:00
  • Customer Experience Radio Special Edition: Taking Care of Your Team
    Mar 19, 2020 – 0:00
  • Customer Experience Radio Welcomes: Gwinnett Chamber of Commerce President Nick Masino
    Feb 20, 2020 – 0:00
  • Customer Experience Radio Welcomes: Leo Falkenstein and Landon Yarborough with Consume Media
    Jan 15, 2020 – 0:00
  • Customer Experience Radio Welcomes: Dan Schorr and Brad Ross with Premier Foodservice Group
    Nov 20, 2019 – 0:00
  • Customer Experience Radio Welcomes: Author and Speaker Dee Ann Turner
    Oct 16, 2019 – 0:00
  • Customer Experience Radio Welcomes: Orlando Lynch and Edmund Ruiz with Atlanta Peach Movers
    Sep 25, 2019 – 0:00
  • Customer Experience Radio Welcomes: Todd Brown and Ben Lawder with Equifax
    Aug 21, 2019 – 0:00
  • Customer Experience Radio Welcomes: David Poole with Bank of America and Merrill Edge
    Jul 18, 2019 – 0:00
  • Customer Experience Radio Welcomes: Mike Gomes and Brian Ericson with Cortland
    Jun 21, 2019 – 0:00
  • Customer Experience Radio Welcomes: Katie Logan, VP of Patient Experience and Jennifer Melby, Director of Experience, Piedmont Healthcare
    May 16, 2019 – 0:00
  • Customer Experience Radio Welcomes: Horst Schulze, Co-Founder of the Ritz Carlton Hotels
    Apr 18, 2019 – 0:00
  • Customer Experience Radio Welcomes: Mark Michelson with CX Talks and Frank Capek with Customer Innovations
    Mar 21, 2019 – 0:00
  • Customer Experience Radio Welcomes: Jim Knight with Knight Speaker and Kathleen Wood with Kathleen Wood Partners & Suzy’s Swirl
    Feb 22, 2019 – 0:00
  • Customer Experience Radio Welcomes: Mike Wittenstein with StoryMiners and Alan Jones with HiFi Buys
    Jan 17, 2019 – 0:00
Recent Reviews
  • Atlanta Cx
    For anyone passionate about customer experience!
    Jill is a great host and she welcomes brilliant people who know all about customer experience. It’s great to hear from experts from different fields! I am learning a lot with this podcast. Thanks, Jill!
  • Wisdomandliberty
    Loved the Nina Interview
    How fascinating to learn about such a niche in the real estate world. Being relationship based is so important these days. Jill is an amazing interviewer and this interview was a great one.
  • mlbailey312kbo
    Fantastic interaction!!
    Jill is a natural at interacting with her guests. She asks all the right questions and pulls from the guest the information we as listeners want to hear about. The customer experience is the reason for the show and a common theme throughout the discussion. Great interviews Jill!
  • Ktkiks1
    Love this show!
    I’ve enjoyed listening to this radio show and hearing about the customer experience from a variety of different businesses. Thanks to Jill and her team for bringing such a dynamic group of leaders voices to the forefront!
  • Leo from Consume Media
    Great Conversations
    I've really enjoyed listening to several episodes of this podcast. Jill brings on wonderful guests who have insightful conversations about the Customer Experience. Highly recommended to anyone in business.
  • Home Beautiful Charlie
    High-level Customer Experience Conversations
    Jill is passionate about delivering an impactful experience for her own clients buying or selling a home, relocating for a job, or moving an office, so she is perfect in this role of connecting with like-minded CX professionals and sharing with you how they are creating a memorable customer experience across industries. Great content for businesses at any level.
  • galacticDiplomat
    Great intereviews!
    JIll gets some of the best in the business on her Customer Experience Radio series. As the producer of CX Talks I get to see and hear a lot of presentations about CX. If you want to know what it takes to design and maintain great customer experiences, be sure to check out this series.
  • Dee Ann Turner
    Customer Experience Talk from a Pro!
    Jill is a great host! She was well prepared for the interview and made sure I was ready too! I recommend subscribing to her podcast so you don't miss a single episode of her excellent podcast!
  • prproatl
    Strategist
    Jill does an amazing job of telling the message of customer experience across many industries. A true professional!
  • Clyde's Mom
    Relevant content and guest
    Jill’s guest and content is not only relevant but compelling. She has a great understanding of customer experience which shows in her interactions with her guest. Highly recommend listening and subscribing to this podcast.
  • Truth Teller 82
    Rock Star Podcast
    Love, love, love Jill in this role. Her insights and servant leadership (and infectious laugh) lend for a great listen for the audience...gleaning real-world wisdom from her guests. I'm also thrilled that out of all the skills that Jill possesses, she uses the Customer Experience as the glue. Smart, fun and interesting, this podcast is a winner! I've subscribed...and so should you.
  • mikewittenstein
    It's got heart and smarts
    Jill's show has great guests and the content is balanced between what sounds good and what really works. The guests go beyond opinions to share their real-world experience at designing, introducing, and managing experiences. It just makes sense that Jill chose customer experience as her show's topic even though she's in real estate. Her brand differentiator is client experience!
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